Frequently Asked Questions

🌱 Sustainability Meets Stunning Design

At Cadence, eco-conscious beauty is at our core. From product to packaging, we minimize waste—using only essential materials and bundling items together whenever possible.

But let’s be clear: less doesn’t mean boring. Our packaging is as visually captivating as the products inside—because sustainability should never sacrifice style.

💝 Personalized Touches
Want to make it extra special? Add a free gift note at checkout! Perfect for surprises, celebrations, or just because.

✨Less packaging. More beauty. Zero guilt.✨

📩 Let’s Connect!

Got questions? Reach out anytime through our contact form or email us at here.

We’re on it Monday-Friday and will snap back to you lightning-fast ⚡.

Email us at here with your order number.

We’re on it Monday-Friday and will snap back to you lightning-fast ⚡.

🤝 Bulk Orders? Let’s Chat!
Planning something big? Email here with:
✔ Your contact details
✔ Estimated order size

We can’t wait to hear about your project and make some magnetic magic together!

🔄 Easy Returns, Zero Guesswork

We get it — sometimes things don’t snap into place perfectly. That’s why we offer hassle-free returns within 7 days of delivery.

To keep it smooth:
✔ Items must be unused, flawless, and in original packaging (tags attached!).
✔ Email us at here within 7 days—we’ll reply fast!
✔ Ship returns back within 5 days of approval.

🔍 Quick Notes:

• Return shipping is on you (but we’ll refund the product price!) However, original shipping fees are non-refundable.

• Refunds hit your original payment method within 7 business days after we inspect your return.

🚫 No Returns For:
✖ Used, damaged, or altered items
✖ Final sale pieces (marked clearly—no surprises!)

Pro Tip: Include your order # + return reason to speed things up!

(Questions? We’re here at here.)

🛡️ Got a Damaged Product? We’ve Got You Covered!

Oops! If your item arrived less than perfect, we’ll make it right—fast. Here’s how:

✉️ Contact us immediately at here with:
✔ Your order number
✔ Photos of the damaged item + packaging

We’ll rush you a free replacement—no questions asked! (Note: Damaged items qualify for replacements only, not refunds.)

💡 Pro Tip: Snap those pics in natural light so we can resolve things even quicker!

(Your satisfaction is magnetic to us!)

🚀 Fast & Free Worldwide Shipping
✨ FREE SHIPPING on orders over $49.90
Enjoy hassle-free delivery straight to your doorstep—because great style shouldn’t come with extra costs!

🌍 International Shipping
Orders under $49.90: Just $8 for global delivery.

Unshippable locations? We’ll notify you ASAP (rare, but we’re transparent!).

⚡ Estimated Delivery Times
We hand-pack every order with care (3–5 business days processing) + shipping:

Location    Delivery Time (Business Days)
United States    10–14 days
Canada, Europe    8–10 days
Australia, NZ    8–10 days
Asia    5–8 days (fastest!)
Latin America    8–10 days

🔍 Tracking & Updates
Get a tracking number via email once shipped.

Free shipping note: Some carriers may limit tracking, but we’ve got you covered!

(Weekends/holidays excluded. Changes post-order? Contact us at here — we’ll try our best!)